Refunds and cancellations

Pro subscriptions

Cancel any time from your account. Access continues until the end of the period you have paid for and you are not charged again. Payments already made are not refunded, except that a first monthly payment is refunded in full if you ask within 7 days of it and have not exported data. Annual plans are refunded pro rata for unused whole months if you ask within 30 days.

Marketplace deals

The buyer's payment is held by rostats, not paid to the seller, until the buyer confirms the game has been transferred.

• Before the game is transferred, either party can cancel. The buyer is refunded in full, including the service fee, to the original card within 5–10 business days.
• If the seller does not transfer the game within 7 days of payment, the deal is cancelled and refunded automatically on request.
• Once the buyer confirms receipt and the price has been released to the seller, the sale is final. Disputes after that point are between buyer and seller; rostats will share deal records with both.

Asking for a refund

Email hello@rostats.io from the address on your account with the deal number or the subscription email. We reply within two business days.